Support

Email [email protected]. We usually reply within two working days.

Open the caregiver area

Press and hold the small lock button at the top right of the board for about a second, then answer the maths question.

Restore Plus on a new or reinstalled device

Caregiver area → Plan & purchases → Restore purchases. Use the same Apple ID or Google account that bought Plus.

Cancel a subscription

Caregiver area → Plan & purchases → Manage or cancel subscription, or in your iPhone/iPad Settings → your name → Subscriptions, or Google Play → Payments & subscriptions.

Get a receipt

Apple: reportaproblem.apple.com. Google: your order history at play.google.com.

Something isn't working?

Caregiver area → Settings & Privacy → Help & about → Share diagnostics, and email it to us. It never contains words, photos, recordings or typed text. Please include your Support ID from Plan & purchases if your question is about Plus.